Refund policy
Return & Refund Policy
At KoolBreezy, we are committed to providing high-quality products and an excellent shopping experience. If you encounter any issues with your order, please review our return and refund policy below.
1. Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
To process your request, please provide:
- Your order number;
- A description of the issue;
- Clear photos or a video showing the damage or defect.
Claims submitted more than 48 hours after delivery for damaged or incorrect items cannot be accepted.
2. Right of Withdrawal
If you are not completely satisfied with your purchase, you have the right to withdraw from your order within 14 days of receiving your item, without providing a reason.
To be eligible for a return, the product must be:
- Unused;
- In its original condition;
- Complete with all accessories;
- Returned in its original packaging.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Before returning any item, please contact our customer support team to inform us of your intention to return your order.
We will provide you with the address of the nearest KoolBreezy warehouse where your return should be sent.
Returns sent without prior authorization may not be accepted.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If your return meets all eligibility requirements, your refund will be processed within 30 days.
Refunds will be issued to the original payment method used for the purchase.
5. Refund Eligibility
To qualify for a refund, the returned item must:
- Be complete;
- Be in its original condition;
- Be returned in its original packaging.
We reserve the right to refuse a refund if the returned product:
- Shows signs of use or damage;
- Is incomplete;
- Is missing its original packaging;
- Does not comply with the conditions outlined in this policy.
6. Contact Us
If you wish to request a return, exercise your right of withdrawal, or have any questions regarding your order, please contact our customer support team and include your order number.
Our team will guide you through the return process and provide you with the appropriate return address.
KoolBreezy reserves the right to amend this Return & Refund Policy at any time to comply with applicable laws and improve our services. The version published on our website is the current and applicable version.