Shipping policy

Shipping Policy

At KoolBreezy, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email along with tracking information, when available.

Shipping Times

Our products are shipped directly from our fulfillment partners in China.

Estimated delivery times are generally 4 to 15 business days, depending on your destination and local carrier.

Please note that delivery times are estimates and may vary due to circumstances beyond our control.

Exceptional Delays

In rare cases, delivery may be delayed due to circumstances such as:

  • Customs inspections;
  • Extreme weather conditions;
  • Public holidays;
  • Transportation disruptions;
  • High seasonal demand;
  • Other unforeseen events.

In such situations, we appreciate your patience and understanding.

Maximum Delivery Time

Although most orders arrive well before this timeframe, the maximum delivery time is 30 business days from the shipment date.

If your order has not arrived after this period, please contact our customer support team so we can investigate and provide an appropriate solution.

Shipping Costs

Shipping costs, if applicable, are displayed during checkout before your order is confirmed.

From time to time, KoolBreezy may offer free shipping promotions.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

KoolBreezy cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided at checkout.

Lost Packages

If you believe your package has been lost in transit, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact information available on our website.

We are always happy to help.